Effective Date: [27-10-2023]

Thank you for shopping at Kuzoori.com. We want to ensure your satisfaction with every purchase you make from us. If, for any reason, you are not completely satisfied with your order, we offer a straightforward refund and returns policy.

Returns

You have 7 days from the date of delivery to request a return if you receive a damaged product or if the wrong/different product has been delivered. To initiate a return, please follow these steps:

Contact our Customer Support team by emailing support@kuzoori.com with your order number and a detailed description of the issue.

Our Customer Support team will review your request and provide you with further instructions on how to return the item.

Please ensure that the item is in its original condition, including all packaging, tags, and any accompanying accessories. We recommend using the original packaging for safe return shipping.

Once we receive the returned item and inspect it, we will process your request accordingly.

Refunds

In the case of damaged products or wrong/different product delivery, we offer two options:

Refund: If you prefer a refund, we will issue a refund to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, although processing times may vary depending on your financial institution.

Exchange: If you would like to exchange the item for the correct one, we will ship the replacement item as soon as we receive the returned item and confirm the issue. You will not be charged for any shipping fees related to the exchange.

Per Order Only One Exchange Request accpetable

Conditions for Returns and Refunds

To be eligible for a return and refund or exchange, the item must meet the following conditions:

The request must be made within 7 days of the delivery date.

The item must be unused, in its original packaging, and in the same condition as when it was received.

Any tags and accessories that came with the product must be included.

If you have used the item or it is not in its original condition, we may not be able to accept the return or offer a full refund.

Non-Returnable Items

• Some items are not eligible for returns and refunds:
• Items that have been used or altered.
• Items without their original packaging.
• Personalized or custom-made products (unless they are damaged or incorrect).

Contact Us

If you have any questions or need assistance with our refund and returns policy, please contact our Customer Support team at support@kuzoori.com.

Kuzoori Store reserves the right to make updates or changes to this policy at any time. Please refer to the most recent version on our website for any updates. Your satisfaction is important to us, and we are committed to providing the best shopping experience possible. Thank you for choosing Kuzoori Store!